Terms and Conditions

These Terms & Conditions apply to all purchases made through nsō. By placing an order, you agree to these terms.

We sell premium Japanese tea and related products for personal use. Product descriptions, images, prices, and availability are provided as accurately as possible, but may be updated from time to time. All prices are shown in swiss francs and include applicable taxes unless stated otherwise.

Your order becomes binding once you receive an order confirmation by email. We reserve the right to refuse or cancel an order in cases of incorrect pricing, stock errors, suspected fraud, or delivery restrictions

Payment

We accept payment by credit card, Apple Pay and Google Pay. Payment is due at the time of order unless otherwise stated.

All payments are processed securely by our payment providers. We do not store your full payment card details.

Shipping & Delivery

We currently ship within Switzerland only.

Shipping costs and estimated delivery times are shown at checkout before you place your order.

Orders are usually processed within 1–3 business days after payment has been received. Delivery times are estimates and may vary due to postal delays, public holidays, high order volumes, or circumstances outside our control.

Once your order has been handed over to the delivery provider, you will receive any available tracking information by email.

Please make sure your delivery address is complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

We do not currently ship outside Switzerland, but we may add selected international destinations in the future.

Returns & Refunds

We want you to be happy with your tea. If there is a problem with your order, please contact us at contact@nso-tee.ch within 7 days of receiving it.

Because tea is a food product, we can only accept returns of items that are unopened, unused, sealed, and in their original packaging. Opened tea, damaged packaging, or products that cannot be resold for hygiene or food safety reasons cannot be returned.

To request a return, please contact us before sending anything back. Return shipping costs are the customer’s responsibility unless the item was incorrect, defective, or damaged on arrival.

Once we receive and inspect the returned item, we will issue a refund to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us at with your order number and photos of the issue.

We will arrange a replacement, refund, or other suitable solution as quickly as possible.

Product Information

Our teas are carefully sourced and packed to preserve freshness and quality. Please store tea in a cool, dry place away from direct sunlight, moisture, and strong odours.

Information on our website is provided for general product guidance only and is not medical or health advice.

For questions about orders, shipping, returns, or our teas, please contact us through our contact page or by email at:

contact@nso-tee.ch

We aim to respond within 1–2 business days.

For customer service, order questions, returns, or product enquiries, please contact us through our contact page or by email at contact@nso-tee.ch.

We are currently operating as an independent small business. Commercial registration and VAT details will be provided where applicable.