Privacy Policy
This Privacy Policy explains how we collect, use, and protect personal data when you visit our website, contact us, or place an order.
1. Data we collect
We may collect the following personal data:
Contact details, such as your name, email address, delivery address, and billing address
Order details, such as the products purchased, order value, delivery method, and order history
Payment-related information, processed securely by our payment providers
Messages you send us through our contact page or by email
Technical data, such as IP address, browser type, device information, cookies, and website usage data
2. How we use your data
We use your personal data to:
Process and deliver orders
Confirm payments and prevent fraud
Respond to customer service enquiries
Handle returns, refunds, or damaged-order claims
Improve our website and customer experience
Comply with legal, tax, accounting, and record-keeping obligations
Send marketing emails only where you have chosen to receive them
3. Payment and shipping providers
We share only the data necessary with trusted third-party providers who help us operate the shop, such as payment processors, shipping carriers, website hosting providers, email services, analytics tools, and ecommerce platform providers.
These providers may process data according to their own privacy policies and security standards.
4. Cookies and analytics
Our website may use cookies and similar technologies to make the site work properly, remember preferences, understand website traffic, and improve our services.
You can control or disable cookies through your browser settings. Some parts of the website may not work properly without essential cookies.
5. How long we keep data
We keep personal data only for as long as necessary for the purposes described above, including order fulfilment, customer service, legal, tax, and accounting obligations.
Contact-form messages are kept only as long as needed to respond and manage the enquiry.
6. Your rights
Depending on applicable law, you may have the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to certain processing, or a copy of your data.
To make a privacy request, please contact us.
7. Data security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no internet transmission or storage system is completely secure.
8. International transfers
Some service providers may process data outside Switzerland or your country of residence. Where this happens, we rely on appropriate safeguards required by applicable data protection laws.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website.
Last updated: June 2026